The Service Level Agreement SLA Guide

This book enables you to implement, or fine tune service level agreements (frequently abbreviated as SLA). A SLA a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.
An SLA is a formally negotiated agreement between two parties. It is a contract that exists between customers and their service provider, client or between service providers. It records the common understanding about services, priorities, responsibilities, guarantee, and such – collectively, the level of service.
This book enables you to specify the levels of availability, serviceability, performance, operation, or other attributes of the service like billing and even penalties in the case of violation of the SLA.
This SLA Guide is filled with Valuable hints, tips and guidance on how to successfully implement SLM, it contains several Service Level Agreement Forms which gives you a Fast and Easy Way to Write SLAs.

Book Description

Paperback: 204 pages
Publisher: Emereo Publishing (18 Sep 2008)
Language: English
ISBN-10: 192152362X
ISBN-13: 9781921523625
Gerard Blokdijk(Author),Ivanka Menken(Author)