The Consultant's Scorecard, Second Edition: Tracking ROI and Bottom-Line Impact of Consulting Projects (BUSINESS BOOKS)
by: Jack J. Phillips(Author),Patti Phillips(Author)
Publisher: McGraw Hill
Edition: 2nd
Publication Date: 16 Feb. 2011
Language: English
Print Length: 288 pages
ISBN-10: 0071742824
ISBN-13: 9780071742825
Book Description
Whether yours is a small one-person hop or a large mega-consulting powerhouse, the revised edition of The Consultant's Scorecard helps you move past the same old promises and provide cold, hard proof of success--which you must offer if you want to compete in today's fiercely competitive and fast-growing consulting industry.Jack and Patti Phillips have fully updated their authoritative work to put you in the best possible position to sell your services to clients who demand proof of unmistakable financial value. On the flipside, this bookhelps clients determine the validity of prospectiveconsultants' promises and track progress after hiring.The Consultant’s Scorecard offers simple data collection techniques for measuring the value of a project in six key areas:Client satisfactionNew knowledge and skills acquired by the clientSuccessful project implementationBusiness unit impactReturn on investmentIntangible benefitsIn addition to enabling you to measure your contribution, this process provides a framework you can use to focus on results throughout the consulting intervention.The key concept in any consulting project today is "accountability." Senior managers are being held more and more accountable for the consulting fees they pay out--so they're requiring more accountability from consultants. The Consultant's Scorecard helps both parties involved in the process form rocksolid measurements of the value of any project.PRAISE FOR THE PREVIOUS EDITION OF THE CONSULTANT’S SCORECARD:"Jack Phillips's unique approach to measuring the return on investment of consulting makes The Consultant's Scorecard a must-read for anyone involved in the consulting process." -- Stephen R. Covey, author of the bestseller The 7 Habits of Highly Effective PeopleConsulting clients are demanding more and more assurance that the large fees they pay will bring measurable results to their organizations. The Consultant's Scorecard is the tool you need to create effective impact and ROI statements for every project proposal you submit. Consultants and ROI experts Jack and Patti Phillips show how to measure and report value,results, and impact to dramatically expand your business. The Consultant's Scorecard includes:Examples of successful projectsImportant trends and timely issuesDownloadable tools provided onlineExpansive self-assessment checklistTemplates for easy use
About the Author
About the Author Jack Phillips, Ph.D., is the founder of Performance Resources Organization, now the world's leading consulting firm specializing in accountability issues. The author or editor of more than 200 books and 100 articles, including The Handbook of Training Evaluation and Measurement, he has served as a bank president, Fortune 500 training and development manager, and professor of management at a major state university. His clients in 20 countries include such internationally respected companies as AT&T, Federal Express, Lockheed Martin, Motorola, and Xerox.
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